Skip to Content
Search

 

 

COVID-19 Updates & Cancellation Policy

Thank you for choosing InterContinental San Juan as your home away from home during your visit to Puerto Rico. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure you have a healthy stay. As of Saturday, September 12th, 2020, the Governor of Puerto Rico extended the curfew for the island between the hours of 10:00 pm and 5:00 am until Oct. 01st of 2020, which seeks to contain and manage the impact of the virus in the Island. 

However: 

  • Beaches are now open and available, users will need to wear mask and maintain social distance of at least 6 feet 
  • The Pool (and Pool areas) are open from 7:00 am to 8:00 pm with max. capacity of 25%. 
  • Effective September 23rd, 2020 the gym will re-open daily basis from 7:00 am to 7:00 pm 
  • Restaurants and other shops on the Island will now be open on Sunday too, with max capacity of 50%. 
  • Alcoholic beverages will be served until 10:00 pm every day including Sunday. 

Regarding our Food & Beverage options the following are our new schedules: 

  • Bodeguita Coffee Bar is open daily from 7:00am – 9:00pm 
  • Ocean Breeze Rest. is open from 11:00am – 6:00pm (Thursday to Sunday) 
  • Karaya Bar is open from 5:00 pm to 10:00 pm (Thursday to Sunday) 
  • Ruth’s Chris Steak House is open from 5:00pm – 9:45pm every day including Sunday. 
  • Aleli & Sak-I Restaurants will remain closed. 

We thank you for your patience and understanding while we navigate thru unprecedented times. If you have any questions or concerns feel free to reach out to us by dialing 0, or stopping by the Font Desk. 

Your health and safety is our number one priroty. As such we have taken additional steps in partnership with Cleveland Clinic®, Ecolab® and Diversey® to redefine cleanliness and supporting well being throughout your stay. 

IHG Way of Clean already includes deep cleaning with Hospital-Grade disinfectants and going forward, guests can expect to see evolved procedures in every area of the Hotel: 

  • Temperature measurements upon arrival 
  • Guests must wear masks in Public Areas 
  • Physical distancing signs and hygiene reminders throughout the property 
  • Sanitizing stations 
  • Reduced contact at check-in, Front Desk screens, sanitized key-cards and pens 
  • Additional cleaning of high touch surfaces 
  • Use of electrostatic technology in guestrooms, reduction of high-touch items and new laundry protocols 
  • New standards and service approach in our Restaurants & Bars 
  • Use of PPE by all our colleagues 

As updates become available, we will continue to communicate them. Please visit: 

https://www.ihg.com/content/us/en/customer-care/travel-advisory 

or https://www.ihg.com/content/us/en/customer-care/clean- promise?cm_mmc=EXTERNAL-_-6C-_-GLO-_- EN-_-AWA-_-CleanPromise-_-VANITY 

for the latest information about our brand cleanliness standards 

Also, please visit this link below to check all the details about the current entry requirements for Puerto Rico. 

https://www.discoverpuertorico.com/promise 

Sincerely, 

Hotel Management 

 

Frequently Asked Questions

 

Hotel Questions

Is the beach open?

Beaches are now open and available, users will need to wear a mask and maintain a social distance of at least 6 feet 

 

Is the pool open?

The Pool (and Pool areas) are open with max. capacity of 25% 

 

What restaurants are currently open at the property?

  • Karaya: Closed
  • Bodeguita : Daily, 7:00 am – 9:00 pm 
  • Ocean Breeze: Thr thru Sun, 11:00 am – 6:00 pm
  • Ruth Chris: Daily, 5:00 pm – 9:45 pm
  • Aleli: Closed

 

Are reservations required?
They are not.

 

Is room service available?
Currently, no.

 

Are masks required?

Masks are required in all public areas, and will be worn by the staff.

 

Are day passes available for the pool?

Yes, however, the Pool (and Pool areas) are open with max. capacity of 25% 

 

What activities and excursions are available? 

None at this time.

 

Island Questions

Are masks required in Puerto Rico?
Yes, face coverings are mandatory whenever in public. Those who don’t comply will be subject to a fine.

 

Is there a curfew in Puerto Rico?
As of Saturday, September 12th, 2020, the Governor of Puerto Rico extended the curfew for the island between the hours of 10:00pm and 5:00am until Oct. 01st of 2020

 

Is there a quarantine for travelers in Puerto Rico?
Starting July 15, arriving travelers must complete a travel declaration form from the Puerto Rico Health Department and show a negative molecular (nasal/ throat swab) COVID-19 test result taken no more than 72 hours in advance.

 

Are restaurants in the area open? What is the procedure for dining out?
Most restaurants are open. If you choose to dine off property, most places require a reservation due to limited capacity, masks must be worn traveling to and arriving at the restaurants but can be removed when you are at your table. Temperatures are also taken upon arrival.

 

What shopping options are available?
All of them. Malls are open with no leisure strolling – appointments only. Shops on the Island will now be open on Sunday too, with max capacity of 50%.

 

What additional attractions are open?
  • Public beaches – users will need to wear a mask and maintain a social distance of at least 6 feet 
  • Golf Courses
  • Restaurants and other shops on the Island will now be open on Sunday too, with max capacity of 50%. 
Are there new policies for transportation/ ridesharing?
Certified transportation carriers are disinfecting vehicles; wearing gloves to open doors and handle luggage; and wearing face-covering which are mandatory for drivers and passengers.
Additionally, ride-sharing options like Uber are not permitting front seat passengers.

 

What do I need to provide upon entering Puerto Rico?
Starting July 15, arriving passengers must complete a travel declaration form from the Puerto Rico Health Department and show a negative molecular (nasal/ throat swab) COVID-19 test result taken no more than 72 hours in advance.

 

What if I don’t have the test result upon arrival?
Arriving travelers without this documentation will be offered a rapid COVID-19 test at the airport.

 

But, even if the rapid test result is negative, the traveler will be required to quarantine for 14 days until they provide proof of a negative molecular test result taken on the island.

 

Travelers are responsible for their own medical expenses/ possible extended stay.

 

 

Health & Saftey Self Compliance Certificate 

 

Back to top