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Thank you for choosing InterContinental San Juan as your home away from home during your visit to Puerto Rico. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure you have a healthy stay.  As of Friday, May 22nd, 2020, the Governor of Puerto Rico extended the curfew for the island between the hours of 7:00pm and 5:00am, which seeks to contain and manage the impact of the virus in Puerto Rico.

Beaches are available for exercising and surfing.

This order will be in effect until June 15th, 2020.

As our hotel opens our doors to receive guests on June 1st please know that your health and safety are our number one priority.  As such we have taken additional steps in partnership with Cleveland Clinic®, Ecolab® and Diversey® to redefine cleanliness and supporting well being throughout your stay.

The pool will be open from 5:00am until 7:00pm, Spa & Gym are to remain closed.

Some restaurants will be closed and services will be limited to encourage social distancing.

IHG Way of Clean already includes deep cleaning with Hospital-Grade disinfectants fans going forward, guests can expect to see evolved procedures in every area of the Hotel:

  • Temperature measurements upon arrival

  • Guests must wear masks in Public Areas

  • Physical distancing signs and hygiene reminders throughout the property

  • Sanitizing stations

  • Reduced contact at check-in, Front Desk screens, sanitized key-cards and pens

  • Additional cleaning of high touch surfaces

  • Use of electrostatic technology in guestrooms, reduction of high-touch items and new laundry protocols.

  • New standards and service approach in our Restaurants & Bars

  • Use of PPE by all our colleagues

We are delighted to have you as our guest and look forward to making your time with us a memorable one. If you have any questions, please do not hesitate to reach out to us by dialing 0 from your guestroom or stopping by the Front Desk.

As updates become available, we will continue to communicate them.

Please visit:

https://www.ihg.com/content/us/en/customer-care/travel-advisory

or

https://www.ihg.com/content/us/en/customer-care/clean-promise?cm_mmc=EXTERNAL-_-6C-_-GLO-_-EN-_-AWA-_-CleanPromise-_-VANITY

for the latest information.

Sincerely,

Hotel Management

 

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