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COVID-19 Updates & Cancellation Policy

Thank you for choosing InterContinental San Juan as your home away from home during your visit to Puerto Rico. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure you have a healthy stay.  As of Friday, July 31st, 2020, the Governor of Puerto Rico extended the curfew for the island between the hours of 10:00pm and 5:00am, which seeks to contain and manage the impact of the virus on the Island. Additionally, some restrictions were imposed:

  • Beaches are only available for exercise 
  • The Pool and Pool areas are closed
  • The Gym is closed 
  • No alcohol will be served in the Hotel after 7:00pm
  • On Sundays, restaurants will not serve any alcoholic beverage during the entire day and will be open for “grab and go” options only

 

This order will be in effect until August 15th, 2020.

 

Regarding our Food & Beverage options, we are making some changes:

  • Bodeguita Coffee Bar  is open from 7:00am – 10:00pm
  • Ocean Breeze Rest. is open from 11:00am – 6:00pm on weekends only (Fri to Sat) depending on the occupancy
  • Ruth’s Chris Steake House is open from 5:00pm – 9:45pm
  • Karaya Bar is closed
  • Aleli Breakfast is closed

 

We know this situation is not what you had in mind when booking your stay and we thank you for the patience and understanding while we navigate these unprecedented times for our industry. If you have any questions feel free to reach out to us by dialing 0, or stopping by the Front Desk.

As our hotel opened our doors to receive guests since June 1st please know that your health and safety are our number one priority.  As such we have taken additional steps in partnership with Cleveland Clinic®, Ecolab®, and Diversey® to redefine cleanliness and supporting well being throughout your stay.

IHG Way of Clean already includes deep cleaning with Hospital-Grade disinfectants fans going forward, guests can expect to see evolved procedures in every area of the Hotel:

  • Temperature measurements upon arrival
  • Guests must wear masks in Public Areas
  • Physical distancing signs and hygiene reminders throughout the property
  • Sanitizing stations
  • Reduced contact at check-in, Front Desk screens, sanitized key-cards and pens
  • Additional cleaning of high touch surfaces
  • Use of electrostatic technology in guestrooms, reduction of high-touch items and new laundry protocols
  • New standards and service approach in our Restaurants & Bars
  • Use of PPE by all our colleagues

As updates become available, we will continue to communicate them. Please visit:

https://www.ihg.com/content/us/en/customer-care/travel-advisory

or

https://www.ihg.com/content/us/en/customer-care/clean-promise?cm_mmc=EXTERNAL-_-6C-_-GLO-_- EN-_-AWA-_-CleanPromise-_-VANITY

for the latest information.

 

Sincerely,

Hotel Management

Frequently Asked Questions

 

Hotel Questions

Is the beach open?

Beaches are only available for exercise.

 

Is the pool open?

The Pool and Pool areas are closed.

 

What restaurants are currently open at the property?

  • Karaya: Closed
  • Bodeguita : Daily, 7:00 am – 10:00 pm 
  • Ocean Breeze: Fri & Sat, 11:00 am – 6:00 pm
  • Ruth Chris: Daily, 5:00 pm – 9:45 pm
  • Aleli: Closed

 

Are reservations required?
They are not.

 

Is room service available?
Currently, no.

 

Are masks required?

Masks are required in all public areas, and will be worn by the staff.

 

Are day passes available for the pool?

At this time, the Pool and Pool areas are closed.

 

What activities and excursions are available? 

None at this time.

 

Island Questions

Are masks required in Puerto Rico?
Yes, face coverings are mandatory whenever in public. Those who don’t comply will be subject to a fine.

 

Is there a curfew in Puerto Rico?
As of Friday, July 31st, 2020, the Governor of Puerto Rico extended the curfew for the island between the hours of 10:00pm and 5:00am.

 

Is there a quarantine for travelers in Puerto Rico?
Starting July 15, arriving travelers must complete a travel declaration form from the Puerto Rico Health Department and show a negative molecular (nasal/ throat swab) COVID-19 test result taken no more than 72 hours in advance.

 

Are restaurants in the area open? What is the procedure for dining out?
Most restaurants are open. If you choose to dine off property, most places require a reservation due to limited capacity, masks must be worn traveling to and arriving at the restaurants but can be removed when you are at your table. Temperatures are also taken upon arrival.

 

What shopping options are available?
All of them. Malls are open with no leisure strolling – appointments only.

 

What additional attractions are open?
  • Public beaches – exercise only
  • Golf Courses
Are there new policies for transportation/ ridesharing?
Certified transportation carriers are disinfecting vehicles; wearing gloves to open doors and handle luggage; and wearing face-covering which are mandatory for drivers and passengers.
Additionally, ride-sharing options like Uber are not permitting front seat passengers.

 

What do I need to provide upon entering Puerto Rico?
Starting July 15, arriving passengers must complete a travel declaration form from the Puerto Rico Health Department and show a negative molecular (nasal/ throat swab) COVID-19 test result taken no more than 72 hours in advance.

 

What if I don’t have the test result upon arrival?
Arriving travelers without this documentation will be offered a rapid COVID-19 test at the airport.

 

But, even if the rapid test result is negative, the traveler will be required to quarantine for 14 days until they provide proof of a negative molecular test result taken on the island.

 

Travelers are responsible for their own medical expenses/ possible extended stay.

 

 

Health & Saftey Self Compliance Certificate 

 

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