Skip to Content
Search

InterContinental San Juan is committed to the safety and wellbeing of our guests and associates. We continue to closely monitor developments around the world and are in contact with global organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and local authorities to ensure we are following stringent health and safety guidelines and taking the highest level of preventative measures.

As updates become available, we will continue to communicate them. Please visit: https://www.ihg.com/content/us/en/customer-care/travel-advisory for the latest information.
We understand that travel disruptions may occur, and know that flexibility is what our guests are looking for right now. As such, we want to thank you for your loyalty and let you know that you can travel with confidence. For stays between now and April 30, 2020, we are waiving cancellation fees for existing and new bookings.

 

Existing Reservations

Read the latest traveler information HERE.

Thank you for choosing InterContinental San Juan as your home away from home during your visit to Puerto Rico. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure you have a healthy stay. As of Sunday, March 15th, 2020, the Governor of Puerto Rico declared a curfew for the island between the hours of 9:00pm and 5:00am, which seeks to contain and manage the impact of the virus in Puerto Rico. All commercial businesses will close their doors at 6:00pm with the exception of Supermarkets, Pharmacies and banking institutions. This order will be in effect until March 31st, 2020.

While we understand this is not an ideal situation, during the curfew, all guests must stay inside the hotel. If you have a flight departing within curfew hours, please inform the Front Desk and they will be happy to ensure a taxi is available and waiting for you. If you had any planned excursions during your stay, please check with the Concierge to verify if they are still open for business.

At this time, the hotel’s dining outlets will have the following modified hours:

  • Aleli Restaurant will be closed
  • Akua Bar and the Hotel Pool will be closed
  • SAK-I will be closed
  • Room Service will be available 24 hours
  • Ruth Chris Steak House is open for take out only from 11:30am-6:30pm daily (call 787-253-1717)
  • La Bodeguita will be available from 6:00am – 9:00pm for take-out only
  • Ocean Breeze will be closed
  • Karaya Bar will be available from 12:00pm – 11:00pm for take-out only

The hotel spa and gym, as well as the beach, will also be closed until further notice.

We recognize that these are unsettling times and we want you to know that these measures are being taken to ensure your safety and wellbeing, which is our highest priority. Thank you for placing your trust in us during your stay.

We are delighted to have you as our guest and look forward to making your time with us a memorable one. If you have any questions, please do not hesitate to reach out to us by dialing 0 from your guestroom phone or stopping by the Front Desk.

Cancellation Policy & Booking Flexibly

We know that flexibility is what our guests are looking for right now. So, we are waiving cancellation fees for existing and new bookings for stays between March 9, 2020 and April 30, 2020.

This is in addition to existing cancellation policy measures we have in place, summarized below.

For any stay prior to March 9, 2020, existing measures mean that you will be able to change or cancel a valid booking reservation without financial penalty, if you are traveling to or from:

  • Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.
  • Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.
  • For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.

Groups & Meetings Bookings

We will work with customers to manage any changes needed on a case by case basis. Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. Groups & Meetings can continue to apply our existing measures, enabling these clients to change or cancel a valid booking reservation without financial penalty, in:

  • Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.
  • Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.

Please contact the hotel directly to discuss further.

We continue to monitor the situation and will be keeping this policy under review.

For bookings beyond April 30, 2020 we want to remind you of the flexibility already built in to our rates and packages that allow our guests to amend travel plans as necessary. Our Best Flexible Rate allows our guests to change or cancel their reservation one to two days prior to arrival. Changing the date on any reservations through our Best Flexible Rate may result in different pricing, but there is no fee for making changes.

To inquire about any booking contact the hotel or our reservations team.

We hope this helps you to plan and book any future travel with confidence.

Back to top