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Thank you for choosing InterContinental San Juan as your home away from home during your visit to Puerto Rico. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure you have a healthy stay.

As of July 1st, 2020, the Governor of Puerto Rico extended the curfew for the island between the hours of 10:00pm and 5:00am, which seeks to contain and manage the impact of the virus in Puerto Rico.

This order will be in effect until July 22nd, 2020.

As our hotel opened our doors to receive guests on June 1st please know that your health and safety are our number one priority.  As such we have taken additional steps in partnership with Cleveland Clinic®, Ecolab® and Diversey® to redefine cleanliness and supporting well being throughout your stay.

IHG Way of Clean already includes deep cleaning with Hospital-Grade disinfectants fans going forward, guests can expect to see evolved procedures in every area of the Hotel:

  • Temperature measurements upon arrival
  • Guests must wear masks in Public Areas
  • Physical distancing signs and hygiene reminders throughout the property
  • Sanitizing stations
  • Reduced contact at check-in, Front Desk screens, sanitized key-cards and pens
  • Additional cleaning of high touch surfaces
  • Use of electrostatic technology in guestrooms, reduction of high-touch items and new laundry protocols
  • New standards and service approach in our Restaurants & Bars
  • Use of PPE by all our colleagues

We are delighted to have you as our guest and look forward to making your time with us a memorable one. If you have any questions, please do not hesitate to reach out to us by dialing 0 from your guestroom or stopping by the Front Desk.

As updates become available, we will continue to communicate them. Please visit:

https://www.ihg.com/content/us/en/customer-care/travel-advisory

or

https://www.ihg.com/content/us/en/customer-care/clean-promise?cm_mmc=EXTERNAL-_-6C-_-GLO-_- EN-_-AWA-_-CleanPromise-_-VANITY

for the latest information.

Sincerely,

Hotel Management

 

Frequently Asked Questions

 

Hotel Questions

Is the beach open?

Yes, the beach is fully open. Beaches are fully available and chairs will be as well.

 

Is the pool open?

The pool will be open from 5:00 am until 7:00 pm, the gym is open 24hrs and the spa is closed.

 

What restaurants are currently open at the property?

Karaya: Daily, 5:00 pm – 12:00 am
Bodeguita : Daily, 7:00 am – 10:00 pm 
Ocean Breeze: Daily, 11:00 am – 6:00 pm
Ruth Chris: Daily, 5:00 pm – 9:00 pm
Aleli: Saturday & Sunday 7:00 am – 11:00 am

 

Are reservations required?
They are not.

 

Is room service available?
Currently, no.

 

Are masks required?

Masks are required in all public areas, however when you are lounging at the pool or beach, they are not required, but they will be worn by the staff.

 

Are day passes available for the pool?

At this time, the pool is for guests only.

 

What activities and excursions are available? 

Tour operators will resume on July 15th. The hotel tour desk will reopen July 23rd, prior to that day tours will need to scheduled directly with the vendor.

 

Island Questions

Are masks required in Puerto Rico?
Yes, face coverings are mandatory whenever in public. Those who don’t comply will be subject to a fine.

 

Is there a curfew in Puerto Rico?
An island-wide curfew is in place from 10 PM – 5 AM through July 22. This could be extended by the Puerto Rico Government.

 

Is there a quarantine for travelers in Puerto Rico?
Starting July 15, arriving travelers must complete a travel declaration form from the Puerto Rico Health Department and show a negative molecular (nasal/ throat swab) COVID-19 test result taken no more than 72 hours in advance.

 

Are restaurants in the area open? What is the procedure for dining out?

Most restaurants are open. If you choose to dine off property, most places require a reservation due to limited capacity, masks must be worn traveling to and arriving at the restaurants but can be removed when you are at your table. Temperatures are also taken upon arrival.

 

What shopping options are available?
All of them. Malls are open with no leisure strolling – appointments only.

 

What additional attractions are open?
  • Public beaches
  • Nature reserves
  • Golf Courses
  • Museums & Theaters (75% capacity, social distancing required)
  • Casinos with many health and safety precautions in place
Are there new policies for transportation/ ridesharing?
Certified transportation carriers are disinfecting vehicles; wearing gloves to open doors and handle luggage; and wearing face-covering which are mandatory for drivers and passengers.
Additionally, ride-sharing options like Uber are not permitting front seat passengers.

 

What do I need to provide upon entering Puerto Rico?
Starting July 15, arriving passengers must complete a travel declaration form from the Puerto Rico Health Department and show a negative molecular (nasal/ throat swab) COVID-19 test result taken no more than 72 hours in advance.

 

What if I don’t have the test result upon arrival?
Arriving travelers without this documentation will be offered a rapid COVID-19 test at the airport.

 

But, even if the rapid test result is negative, the traveler will be required to quarantine for 14 days until they provide proof of a negative molecular test result taken on the island.
Travelers are responsible for their own medical expenses/ possible extended stay.

 

 

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